Client’s/Patient’s satisfaction is one of the two main components of quality of care which includes respect for the client/patient and understanding the needs of the client and providing services accordingly. Patient satisfaction is a major indicator of quality care. Thus quality of work can be assessed by mapping out patient satisfaction with nursing care. Nursing services is one of the most important components of hospital services which has two major objectives; nursing care of sick patient and prevention of diseases and promotion of health. Nurses form a very important group, which is largest technical group of personal engaged in hospital care next to doctors and consume almost on third of hospital cost. A hospital may soundly organize, beautifully situated and well equipped, but if the nursing care is not of high quality, the hospital will fail in its responsibility of providing care. (Khan, et al. 2007)
According to Johansson, et al(2002) to evaluate and improve the quality of care provided, it is of vital importance to investigate the quality of care in the context of health care. Patient satisfaction is a significant indicator of the quality of care. Consequently, quality work includes investigations that map out patient satisfaction with nursing care. To improve the quality of nursing care, the nurse needs to know what factors influence patient satisfaction.
According to results from a study conducted by Fenton, et al(2012) higher patient satisfaction seems to be linked to higher mortality risk, greater health care and prescription costs, higher odds of inpatient hospitalization, and lower odds of emergency department use. Patients with higher satisfaction had better physical and mental health status, and were more likely to rate their health as excellent, than patients who were less satisfied. The team discovered that individuals who reported higher satisfaction had greater prescription drug costs, higher mortality, and greater...