There are problems and issues that people face every day in their lives. It’s how we perceive the situation and how we want to go about solving the situation can determine whether it is a problem or an issue.
A problem that I have is at my job. Concerning my supervisor, he allows the only male co-worker in our department to do whatever he wants and come in and leave work whenever he wants. He works whatever hours would work for him meanwhile everyone else in my department has a set schedule and doesn’t change it all unless it’s an absolute emergency. One time the guy left work early just because he drank too much the night before and left work because he had a hangover. My other coworkers and I were in complete shock and couldn’t believe the reasoning behind his leaving and how it was accepted by our supervisor. What makes this a bigger problem is that if me or any of my female co-workers in my department tried leaving early for a ridiculous reason it wouldn’t be tolerated at all and we would be heavily reprimanded for that. Always have to have a legitimate reason to leave work early and sometimes even need to have proof for it.
Another problem at the place that I work is there are people in a different department they are called the recovery department. People in this department are charging customer’s account and not even contacting the customer it’s not an everyday thing that occurs but the fact that it is happening and its being over looked is a problem. Their supervisor condones these actions and allows it to happen when everyone knows this is fraudulent activity. Even though some customers will call back and request to have their money refunded, the representative that took the funds still gets credit for it as if the money was still with the company.
I identified these situations as problems because they are both unacceptable and the problem needs to be resolved. The process I was able to use to determine it was a problem was the questions I asked...