I am seeking a company where I can use my experience and education to help the company meet and surpass its goals
Pima Community College, Tucson, Arizona
Associates of Applied Science l Currently enrolled
Social Services with a specialty in Substance Abuse
GPA 3.75, Recognized by the Honors Program. Recognized by Phi Theta Kappa
May 2008- May 2011
Senior Representative| T-Mobile | Brownsville, TX
Provided world class customers service on every call. Assisted customers with billing questions, troubleshooting different devices, setting up web page portal, contract questions, used several different applications to determine coverage for customers areas, opened trouble tickets for further assistance when out of scope of support, and assisted with several other inquiries. Top ranked in center and at one point was number 1 in the nation. Over achieved metrics and always met business standards. Gained several kudos calls from customers. Was promoted from CSR to Snr Rep. As a Senior Representative, helped other CSR's meet their goal to attain company standards. Managed a team of 15 CSR's and kept them motivated while providing constructive feedback on calls I monitored.
June 2004- 2006
Customer Service/Sales Rep | Convergys | Brownsville, TX
Assisted customers with questions regarding services and explanations of charges on their billing statements. Offered services and assumed the sale to effectively overachieve business satisfactory metrics. Continuously ranked top 10% in maximizing sales. Won certificates of achievements. Gained countless best customer survey's for company.
Awards and Acknowledgments
Top CSR of the month at T-mobile for 3 consecutive straight months. Received recognition from both companies on several occasions.
Extensive knowledge of MS Office, Windows OS, internet search engines, and social media
Familiarity with telephone etiquette, records management and report generation