Chapter 1
Question 1: What is ERP ?p2
* Software tools
* Manages business systems
* Supply chain, receiving, inventory, customer orders, production planning, shipping, accounting, HR
* Allows automation and integration of business processes
* Enables data and information sharing
* Enterprise-wide system
* Introduces “best practices”
Question 3: Please describe the benefits of ERP. p4-5 or p10 (refer to Table 1-10 and 1-11)
Tangible benefits:
* Inventory reduction
* Personnel reduction
* Productivity improvement
Intangible benefits
* Imformation/ visibility
* New/ improved processes
* Customer responsiveness
*
Question 5: Please briefly explain the company motivation to implement ERP ?p7
Replace legacy systems
Simplify and standardize systems
Gain strategic advantage
Improve interaction with supplier, customers
Ease of upgrading systems
Question 6: Please describe the menu of ERP Alternative.p9(refer to Table 1-8)
Option | Advantages | Disadvantages |
Vanilla ERP implementation | Complete standardization of business processes based upon vendor’s “ best practices” | Competitors have access to the same system. Disruption of operations over 3-5 years |
Partial ERP implementation( e.g., selected modules) | Partial changes in business processes | Disruption of operations over 2-3 years |
In-house development | Custom-designed ERP system-unique from competitors | Long-term analysis and design process; high expense |
Status quo | No business process change; little disruption of operations | May provide a competitive disadvantage because competitors have an ERP system |
Question 7: Please briefly explain the ERP cost component.p11(refer to Table 1-12)
Software
Hardware
Consulting
Training
Implementation team
Chapter 2
Question 1: What is Business Process Re-engineering (BPR)? Please give one example to illustrate the situation before and after the...