Career Development Plan Part II
University of Phoenix
HRM 531: Human Capital Management
The recent merger with EnviroTech has provided InterClean with a promising edge over their competition in the industrial cleaning and sanitation industry. The Interclean sales team has proven success at demonstrating and selling products. The inclusion of EnviroTech brings highly skilled employees with an extensive knowledge of compliance and regulatory issues to InterClean. Now that a new sales team has been formed through a strategically chosen blend of each company’s employees, management must now focus on developing an effective training and mentoring program. An effective training and mentoring program will require extensive research and planning before any implementation can take place. Management will need to determine what the current training and mentoring needs are, what the objectives of the program entails, and outline a detail of performance standards. Once these items have been researched and discussed, InterClean will begin to focus on the implementation of the training and mentoring programs. Management will determine a delivery method and time frame, the content for both programs, determine a way to evaluate the methods being used, and allow for feedback from the participants. Additionally, there should be alternative methods in place if a member of the sales team requires further instruction in order to be successful.
As discussed, the first step within the process is to determine what the current training and mentoring needs are. Management will essentially need to retrain their sales team in order to facilitate the new solutions-based selling. The sales team will need to gain a greater knowledge of sanitation issues, OSHA standards, and environmental regulations within cleaning and cleaning systems. Furthermore, they will need to understand the legal, environmental, safety, ethical, and regulatory issues within the cleaning and sanitation industry...