A company is nothing but the collective intellect of its people. Business growth can only take place through people growth. And the more a company harnesses the potential of its people, the faster it will grow. Equally, the faster it grows, the more opportunities it can create to excite and retain talent. People development has always been central importance of any business strategy. To achieve the full potential, it is necessary to continue to empower the organisations people to stretch their minds, ingenuity and abilities.
With the combined turnover rate of hourly and salaried employees in the quick service industry at over 150% annually training people is essential to the survival of the business.
Turnover causes the need to continually train new employees. Ensuring that training is bringing about the desired changes in performance is going to continue to be a challenge for training personnel in the fast-food restaurant industry. In addition to being plagued by turnover, all businesses are also subject to pressures of increased competition. Customers have more places to choose where to spend their money, and so increased service needs to be a priority. There is also the problem of attracting good people to work in the industry. Increased use of training and development will be important to attracting and retaining these good and qualified people. Good training will increase the quality of goods and services, and so become a competitive advantage for the business.
NATURE OF TRAINING AND DEVELOPMENT
In simple terms, training and development refer to the imparting of specific skills, abilities and knowledge to an employee. A formal definition of training and development is
... It is any attempt to improve current or future employee performance by increasing an employee's ability to perform through learning, usually by changing the employee's attitude or increasing his or her skills and knowledge. The need for training and...