Business Communication P1

Business Communication P1

  • Submitted By: zuia
  • Date Submitted: 10/13/2013 2:41 PM
  • Category: Business
  • Words: 633
  • Page: 3
  • Views: 187

B&Q (also known as Block & Quayle) is a British multinational DIY and home improvement retailing company. It is one of the successful companies. Its business aim is to deliver quality home maintenance products. B&Q is one of the well organised company and has different sections for different needs. For every section they have accommodated employees who are well spoken and trained in the field.
B&Q provide brilliant customer service. Their workers have good communication skills. It is very helpful to walk in and explain what you are interested in. Communicating verbally also gives you an opportunity to think if it’s worth purchasing the product that you are interested in.
If we look at the written aspect, it can be an evidence of the product. Also it is much easier for them to promote any sale on, currently or upcoming through sale catalogue, email, advertisement on newspapers, leaflets etc.
They also provide a very good on screen serves in the store for example, how they have introduced how to pick the perfect match through Dulux paints. Where they just insert the colour you are in need of on to the computer and automatically on screen it will show you what main colour you would need to create that pacific shade.
You will very often see advertisement about B&Q and its product over various media such as television, billboards; newspaper etc. This will insure you that they are one of the reliable and trusted home improvement company.
B&Q also gives you the privilege to shop online. The website is very easy to understand. Even if you’re having difficulties finding your product it has many sections and provides you with a lot of information which can help you find the item you are looking for. Also it provides you with the background information about B&Q and all the upcoming events and product.
B&Q keeps you up to date with everything they are doing whether it’s internal or external. Other than their main online website for...

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