BTEC Business Unit4 P1

BTEC Business Unit4 P1

Unit 4 Pass 7 Outline electronic and non-electronic methods for communicating business information, using examples for different types of audience

Method of communication

Business example and justification (why would you use this)
Audience – Who would be the user of the information?

A written message from one person to another, usually put in an envelope and sent by post
A formal letter could be used to agree a service being provided by a different company. This would recognise the legality of the agreement, making clear the requirements
The audience would be the outside company offering the new service
Memos are the written internal communication means for exchanging information relating to day to day functions within the company
A memo could be sent by the line manager to their team giving targets/deliverables for the week
The audience would be the team
A fax is a copy of a document that travels in electronic form along a phone line and is then printed on paper
Recognising that faxes are now being used less and less, a fax could be sent from one department to another with a copy of a document that could be deemed very important, within a very short span of time
The other department would be the receiving audience to the fax
An invoice is a document that a business issues to its customers asking the customers to pay for goods or services that the business has supplied to them
This would be sent from a company to a customer demonstrating goods/services provided and the cost of the above. It also would show the payment terms as well as being a legal document
The customer would be the receiver of the invoice and therefore the audience
Flow Chart
A flowchart is a visual representation of the sequence of steps and decisions needed to perform a process. Steps are linked by connecting lines and directional arrows, allowing people to follow the process
This could be used from a trainer...

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