The Lack of Customer Service

The Lack of Customer Service

February 25th, 2008
English 1020
Professor A. Lynn

Customer Service Training
“The Corporate Work Place versus the Independent Work Place”
In business today many companies offer customer service training; sexual harassment, discrimination of other employees and respect their customers and co-workers. These training topics are at the top of the training material in corporate businesses. The larger companies’ intention for the training is to introduce their company, lay down the rules in order to produce better employees and get to know the work ethics of the employees they have hired. Individual companies vary in the material that they go over customer respect, co-worker respect, job training; smaller company training classes can be two to three days where as larger company training classes can be two to three weeks long. Smaller companies use training classes to keep their businesses going as well as teaching the rules. Should all companies train with the same ethics?
Susan Webb’s brief definition of sexual harassment,

{Conduct of a sexual nature includes a range of behaviors or actions, since there is a very wide range of activities which are expressions of sexuality or have sexual connotations in our society. Therefore, behavior which may appear relatively innocent (such as joking, innuendoes, flirting and asking someone on a date), to behavior which is blatantly illegal (such as forced fondling, attempted or actual rape and sexual assault) can all constitute conduct of a sexual nature.} Establishes what the rules of every company’s bylaws will read.

The act of Sexual harassment against a co-worker should be known and not taught in a customer service training class. The purpose for workforce training is to teach skills of the trade and job skills. College students go to school for years to learn how to be an attorney or a doctor, however not much education can teach an employee how to react to a customer complaint or how...

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