Administrative and Customer Service Skills

Administrative and Customer Service Skills

Career Objective:
To utilize my administrative and customer service skills, experience and
knowledge while contributing to the success of the corporation.


Pinellas Technical Education Center - Certificate in Customer Service - 10/1997
St. Petersburg College - Seeking Degree in Business Administration -

Summary of Qualifications

*Excellent written and oral communication skills * Detail oriented * Motivated
self starter * Outstanding team player * Ability to Multi task * Research savvy
* Impressionable calmness under pressure * Working knowledge of Microsoft Office * Basic Knowedge of Document Direct * Basic Knowledge of AXS One (Computron) * Basic Knowledge of Edgarizer


Staff Assistant, St. Petersburg College 02/08-Present

Duties included but were not limited to:

Served students face to face
Knowledgeably answering questions pertaining to tickets and directions on and sometimes off campus
Responsible for making sure customers were satisfied when they left my presence
Accurately entered student info into the data base
Successfully filed hard copies of forms that had been completed by students and staff
Organized and maintained reports to show that students had paid tickets or had been placed on hold for not paying tickets

Patient Access Specialist, Lawrenceville, GA, Gwinnett Health Systems, Inc. 09/07-12/07

Duties included but were not limited to:

Served customers face to face
Professionally answered and transferred incoming calls
successfully treated customers in a polite professional manner
Knowledgably answered caller questions and accurately took messages
Accurately entered patient information in system
Accurately comment all patient accounts

Finance/Tax Support Specialist, St. Petersburg, FL, Raymond James Financial, Inc.

Duties included but were not limited to:

Assisted with SEC filings for Board Members and Officers

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