Q. 1. Briefly describe any situation in your own experience where the communication failed because the non-verbal behaviour sent a negative message. Which aspect of non-verbal communication contributed to the failure? How would you correct this?
During one of the hiring session of the company, I was made to sit as one of the panelists for selection of a candidate for a particular post in the company. The post belonged to the Wealth department (Investments and portfolio management). We were looking for a candidate with first class education qualification that comprised of a Master’s degree (preferably MBA/ M.Com.) and professional qualification like having passed the professional competitive exams and procured the necessary certifications (CDSL/NSDL certifications, AMFI and IRDA certifications). Previous work experience within the industry of at least 1 year was desirable.
We got handsome numbers of resumes and references, after the preliminary scanning, we short listed 2 candidates. The 2 candidates stood as below:
Name: Sujoy Mehta
Name: Nihar Sinha
Edu. Qualifications: MBA (Finance)
Edu. Qualifications: M.Com. (Finance) & Diploma in Banking & Insurance Services
Professional Qualifications: CDSL, CAIIB, AMFI certifications
Professional Qualifications: NSDL, AMFI certifications
Work Experience: 1 year 8 months
Work Experience: 11 months
As it appears, both candidates were decently qualified and had a decent work experience. However if you compare the whole package, Sujoy Mehta definitely had an edge over Nihar Sinha both in terms of educational and professional qualification and job experience as well. So we had high hopes from Sujoy Mehta and were prepared that if everything else was in place, he would be the one who would get the job.
On the day of the interview, Mr. Nihar Sinha was called first for the interview. He performed well in the interview. Dressed properly, he was tactful during the answers. He had sufficient knowledge...