Concord Books

Concord Books

Concord Bookshop

Lisa Nagle

HCL 287

April 26, 2010

Nelson Motten

What a shock it must have been for the employees of Concord Bookshop to be

blind-sighted by their owners on that fateful day when they were informed of the changes

to come that would rock their world. The small size of the cozy shop and the long term

length of worker employment fostered a family environment, a mutual comfort level with

the literary world, and a genuine love of promoting the readings and ideas out into the

community. The positive feedback from the surrounding area as the “go to” bookstore for

new and relevant reading reinforced the employee’s pride and commitment to doing a

good job and, as far as they were concerned, all was right with their world.

The economic pressures of maintaining a healthy business and competing with larger

companies with greater resources was bearing down on the three owner families. The

need to sustain higher profit margins required the owners to make some hard and fast

changes. As painstaking as it may have been to come up with a new plan and as viable as

the plan looked on paper, the owners made some regrettable mistakes they did not foresee.

Their actions caused internal harm to the company and damaged the years of goodwill

established within the community.

Organizational change is no easy feat. It is imperative that certain processes be in

place and guidelines followed to make it a success. The organization must be united behind

the common goal of “why” changes are necessary to be made in the first place. Employee

behaviors, attitudes, and resistance must be managed and dealt with so each individual can

move forward with the change process...

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