This A technician, which I had assisted in hiring, had begun to confide in me. He began by telling me the informed me of his financial problems that stemmed from his familial hecommitments was having because of his ex-wife, his pregnant wife and his mother he was caring for. . He needed to make extra income and requested to be placed on projects that would require work to be performed after hours, which guaranteed overtime wages. He was proficient in good at the basic tasks moves, moves, adds and change (MAC) work., howeverHowever, when he encountered a challenge, he would relay on his colleagues instead of making an effort to research the issue himself. and did not make an effort to research the issue. Because I was not confident in his ability to handle the various projects, I offered himand he accepted the option to shadow me without compensation. I did thisUltimately my goal was so that with the intention that he would gain the experience needed to perform the task independently andas well as I would gain my the confidence.ts in his ability to accomplish project related tasks.
He mirrored me on a several project related tasks and onea software upgrade of the Nortel telephone systemPrivate Branch Exchange (PBX), which were successful. After two months of mirroring me, I gave him the opportunity to work on his own, upgrading the software of our secondary site. He attempted to perform thise task on a Friday night and he encountered a couple of issues that he was unable to resolve, which required me to reschedule and perform the task myself.
We went over the problems he encountered that night, using the notes taken during our time together.I re-trained him and gave him several more opportunities to prove himself. However his performance was not consistent and it continued to slip. I found myself having to monitor him, redo some of his work, and repair issues that arose as a result of mistakes. With each failure I documented and provided him with...