Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Communication affects my work in many ways, I have to communicate with a vast variety of people all with different levels of communication needs including families and service user’s friends, care workers, senior care workers, medical professionals as well as my colleagues with in the office. There are many ways this may be done, in person, body language, telephone calls, text messaging, emails, written correspondence. Effective communication is paramount in my job role as communication is key to a successful business and with affective communication skills you can gain trust and confidence within the working environment as well as promoting good quality care for the service user. In my role, it is important that I communicate in the correct way to ensure that the needs of the service user are understood and dealt with correctly. I have regular meetings with clients to establish their changing needs and also regular telephone calls to ensure that everything is working well with the service they are receiving and to ensure that they are happy with every aspect of their care. I have regular meetings with staff to discuss all of the service users and if any needs have changed, and to be sure that everyone knows what is happening and if any changes have been made. This also helps if anyone has any issues that they need to talk about. All meetings are recorded and care plans updated if necessary. I will also communicate with, other medical professionals such as Occupational Therapists, Physiotherapists, nurses and Doctors to discuss the service user’s needs.
Communication problems may vary between each individual depending on their disability or illness for example clients with dementia may have difficulty as it is a progressive disorder affecting the individuals memory it can...