ZENITH International Journal of Business Economics & Management Research
Vol.2 Issue 4, April 2012, ISSN 2249 8826 Online available at http://zenithresearch.org.in/
EFFECT OF REMUNERATION AND REWARDS ON EMPLOYEE MOTIVATION- A STUDY OF SELECTED HOTELS IN WEST BENGAL
P.R.SANDILYAN*; MOUSUMI MUKHERJEE**; AMITABH DEY***; MANOJIT MITRA****
*Ph D Research Scholar (IGNOU), Professor, NSHM School of Hotel Management, Arrah, Shibtala, Muchipara, Durgapur, West Bengal – 713212. India. **Assistant Professor, NSHM School of Hotel Management Arrah, Shibtala, Muchipara Durgapur, West Bengal – 713212, India. ***Ph.D Research Scholar (IGNOU), Principal, NSHM School of Hotel Management, Arrah, Shibtala, Muchipara, Durgapur, West Bengal – 713212. India. ****Research Scholar/ HOD- Examinations and University Affairs NSHM School of Hotel Management, Arrah, Shibtala, Muchipara, Durgapur, West Bengal – 713212. India.
ABSTRACT It has always been accepted and agreed upon that quality comes at a cost. This is true for service quality also and applicable to the hospitality industry likewise. In modern days, Human Resource Managers have recognized the need to keep well motivated employees to maintain quality standards in service delivery. The best way to keep employees well motivated is by means of Remuneration and Rewards and most organizations understand and apply this to get the best from their employees. The nature of Human Resource practices in the catering and Hospitality Industry is reviewed and how remuneration and rewards affect the performance of employees and service quality is studied. The literature concerning Human Resource Management and performance is briefly reviewed, and its relevance to Hotel Industry and service quality and performance is addressed. The need for additional research is identified. The aim of this study is to describe the relationship between Remuneration and rewards with employee motivation which directly affects the quality of service...