jacknelsCase incident-jack nelson’s problem
AS a new member of the board of directors for a local savings and loan association..Jack nelson was being introduced to all the employees in the home office..When he was introduced with Ruth,he was curious about her work and asked her what her machine did..Ruth replied that she really did not know what the machine was called or what it did..She explained that she had only been working there for 2 munthz..She did,however know precisely how to operate the machine and according to the supervisor she was an xcellent employee…
Members of branch offices,the supervisor in above spoke to mr nelson quite confidently,telling him that something was wrong but she did not knw wot..For one thing she explained employee turnover was too high,and no sooner had one employee been put on the job than another one..With customers to see and loans to be made she xplained ,she had little time to work with the new employees as they came and went..
All branche supervisors hired their own employees without communication with the home office or other branches…when an opening developed the supervisor tried to find a suitable employee to replace the worker who had quit.
After touring the 22 branches and finding similar problems in many of them,Mr nelson wondered what the home office should do or what action he should take.The savings and loan firm was genrally regarded as a well run institution that had grown from 27 to 191 employees during the past eight years..The more he thot about the matter,the more puzzled mr nelson became..He coudnot quite put his finger on the problem,and he did not know wethr or not to report his findings to the president……….