Process Improvement Plan
Case management within a medical organization follows individuals who use the company’s therapies. While following individuals who use the businesses products different differed touch points to call the patient and manage their therapy case are set into place. When managing the customer on therapy through the different call touch point notes must be taken and sent out to the field team daily so that the field can make medical therapy adjustments. The field team is certified to make a change which iterates the importance to communicate with the field daily about how the customer is adhering therapy so that adjustments can be made immediately into two different systems. They are placed into our internal customer files and then he or she then paste into a daily summary template e-mail for the field team to read through daily. Several items have to be filled in on the daily summary templates such as physician names, customers name, calling touch point, and conversation notes. To reach more customers and make the note process smoother one program should be used and have the capability to export customer information to send out to the field team daily.
To begin, there are two ways to measure the notes for the customers file. One way to glance at the control limit is by how long it takes per customer to complete and update the files notes as needed for the day. A control limit may be used to guide lower and upper limits with confidence intervals (Yang, Xie, & Goh 2011). Another way to look at the control limit is by taking the average of calls completed a day. Prior to beginning this pilot for an improved note system three employees were tracked for an tire week and their customer calls were added up and divided by three for three employees, then divided by five for the days of the week. Those calls made by the employees came to an average of 40 calls per day made by each employee. Away from customers contacted a day is...