OPS 571 WEEK 5 QUIZ
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1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
• AS 9000
• TL 9000
• QS 9000
• AI 9000
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2. ISO 9000 is primarily concerned with what type of quality management standards?
• Suppliers to the automotive or telecommunication industries
• Business to business commerce
• Environmental
• Business to consumer transactions
3. What is a reason that a company may pursue ISO9000 certification?
• Certification is required by most insurance agencies
• Certification is required by the European Community to show that a firm has used appropriate standards
• Certification provides a company with unlimited legal liability protection
• Certification provides competitive advantage in the global markets for suppliers
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4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
• Third party
• First party
• Second party
• Fourth party
5. Who is responsible for performing the first party certification audit for a supplier firm?
• Firm
• Suppliers
• Certifying agency
• Customer
6. What is one analytical tool common to all quality improvement programs?
• Kaizen
• Pareto charts
• Continuous improvement
• Management by fact
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7. An opportunity flow diagram would best fit in which DMAIC category?
• Measure
• Define
• Analyze
• Improve
8. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant?
• Fourth party
• First party
• Second party
• Third party
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